# Keep a customer support log

Who reported what, how it was fixed and which problems keep coming back. Support logs each issue in a sentence, and engineering can ask what hurt customers most this month.

## An example

**You:** Calder reported that invoice PDFs show US date formats for their Swedish customers. Second time this month. Workaround: set the locale on the account.

**ADoor:** Added 1 entry to Support issues

**Support issues**

| Customer | Issue | Count | Status |
| --- | --- | --- | --- |
| Calder | Invoice dates in US format | 2 | Workaround sent |
| Brightwater | SSO login loop | 1 | Fixed |

## What you can ask later

- “What are the top five recurring issues this month?”
- “What fixed the SSO login loop last time?”
- “Which customers have reported more than three issues this quarter?”
- “Which issues are still waiting on engineering?”
- “Chart new issues per week by category.”

## Who can see what

- **Support** adds and edits issues.
- **A support bot** gets add-only access to Support issues, and can’t read account values or other customers’ issues.
- **Engineering** reads issues tagged for them and edits status.

## How it compares with Zendesk or Intercom

Help desks like Zendesk and Intercom are better at the inbox: email and chat channels, SLAs, macros and a customer-facing help center.

Alongside a help desk, ADoor is the log of what keeps going wrong and what fixed it: shared with engineering and product, readable by your agents, and open to plain SQL for trend questions a help desk report doesn’t cover.

## How to start

1. Sign in to ADoor, then add it to an assistant like ChatGPT, Claude, Grok or Cursor through MCP.
2. Tell it: “Set up a support log: Support issues (customer, issue, category, count, status, fix) and Customers.”
3. Give engineering read access to issues tagged for them, and a support bot add-only access.

[Get your account](https://app.adoor.halmoslabs.com/signup)

## Questions people ask

### Do we still need a help desk?

Not for email and chat channels. Use it alongside, for the shared log.

### Can a bot add tickets?

Yes. Give it add access only, so it can’t read or change the rest.

### What does it cost?

Nothing on the free plan, which holds 3 tables and 100 rows. Pro is $10 a month per workspace, with 1 GB of storage and no per-GB charges.

### Can I take access back?

Yes, at any time. It applies from their next request, and their earlier entries stay with their name on them.

## Related

- [Collect customer feedback and feature requests](/use/customer-feedback/)
- [Start a lightweight issue tracker](/use/issue-tracker/)
- [Start a customer list](/use/customer-list/)
- [ADoor vs HubSpot](/compare/adoor-vs-hubspot/)
- [ADoor vs Airtable](/compare/adoor-vs-airtable/)
- [All use cases](/use/)

Updated October 20, 2026.